General
When will x product be back in stock?
Please see the product pages for estimates.
‘Unknown’ means we do not know at all. If we expect a product it will show an estimated date, but keep in mind: this is never a hard promise and it can be delayed for many good reasons.
Can I pay with bank?
Yes, it’s possible against a fee. Please check it on the checkout page.
Do you have a wholesale pricelist?
No. Being a relatively small lab, we don’t offer a wholesale pricelist.
We don’t supply to resellers.
For orders above €2500, a 10% discount is automatically applied on top of any pack-discounts.
Are you affiliated with other brands or reseller websites?
No, our products are only offered on this website.
Can I get advice on my protocol?
We don’t give advice on protocols or cycle design.
Please consult an expert in this field or do your own research.
Product Quality
For all info on product quality, please visit our Product Quality page.
Which carrier oil is used?
MCT oil for almost all products. The only exception is NEBIDO, which is made with Castor Oil. Both are pharmaceutical-grade carrier oils.
You can see which oil is used on the individual product pages and on the product labels.
What type of solvents are used?
Benzyl Benzoate (and Benzyl Alcohol).
You can always find the exact excipients on the products pages and product labels.
What excipients are used in the tablets?
Please see the individual product pages and product labels
Are the costs covered if I send in a product for testing?
Yes.
For a common AAS quantitative test (~€125) at Janoshik we reimburse €150 + the full cost of the product (vials) in the form of store credit.
When testing tablets, please test 2 to 3 tablets total for variance. We cover €30 for each extra tablet, up to 2 extra tablets.
Please make sure vials are sent in unopened (top cap intact) and with the label on the vial, and put the batch number (all caps) on the report, and as manufacturer: Dutch Labs
Tablets can be sent in without label.
Ordering & Shipping
For all info on ordering and shipping, please visit our Ordering Info page.
When does my package arrive?
We aim to process your order within 5 business days after payment confirmation for most countries. For a handful of countries it can take up to 10 business days to prepare and sent out the package.
For more info, please see the ordering info page.
Very rarely, there might be a delay because of the amount of orders being processing. If this is a big delay, we will contact you to inform you of the new time of dispatch.
Once the package is underway, the delivery time can range anywhere from 1 to 14 days, depending on the destination country.
When do I receive the tracking?
Most of the time 1 – 2 days after the order has been processed, and sometimes on that same day.
The tracking is sent to the email address you entered at the checkout page and it can be found on your order confirmation page and account page.
What is your reshipment policy?
Please see the ordering info page for all details.
Do you ship directly to parcel shops and pack stations/walls?
It depends on the location. For some locations this is possible, but it’s a big chance we say no.
We prefer a standard home address, since it’s the most reliable most of the time.
Please contact us first so we can make sure your location and delivery company is compatible. We might suggest better alternatives.
I live in a country outside of the EU, can I place an order?
Yes, we do ship internationally, but only if it’s not too busy.
Keep in mind that we don’t offer reshipments like we do inside of the EU in the case a package gets stuck or lost. The only exceptions are UK and Canary Islands, for which we offer 1 reship.
If you would like to place an international order, please contact us first to let us know the destination country, then we will confirm if it’s possible and send you a link to place the order.
How do I register an account?
Account registration is only available at checkout while placing an order.
Can I order without creating an account? (guest checkout)
Yes.
Simply uncheck the account creation option at checkout.
How do you handle my personal details?
While placing an order, your details are stored on this website temporarily. When we process the order, we immediately move the data to a local encrypted storage* and delete the data from this website.
We process your order as fast as possible after you place it (most of the time the same day), thus we guarantee that your data only exists here for a brief moment.
This process is repeated for each new order and it’s the safest way to handle this without sacrificing convenience.
In short: your data is handled securely and won’t end up in the wrong hands.
*From our fully encrypted local storage we print the shipping label for your package, and keep the data alive for a while to manage potential issues if needed.
No one is able to access the encrypted data except the admin.